TROUBLESHOOTING
Something didn’t save, or looks out of date
Most of the time a quick refresh or retry fixes it. Intralyn never saves the same thing twice when you retry, so it’s safe to try again.
Steps
Check that you’re online. Intralyn needs an internet connection to save.
If you see Retry or Retry confirmation, choose it. A retry checks the same request, so nothing is saved twice.
If you see “This record changed elsewhere” or “Reopen it before saving”, someone (maybe you, in another tab) changed it. Close it, open it again and redo your change.
If you see “Your account or business changed”, refresh the page. This happens after you sign in as someone else or switch business in another tab.
Still stuck? Refresh the page with the refresh button at the top of the workspace, or your browser’s refresh. If you’ve been away a while, you may need to log in again.
Before entering the same thing again, check the list to see whether it was already saved.