TROUBLESHOOTING
Common messages and what to do
What the messages you might see in Intralyn mean, and how to fix each one yourself.
“The Free plan includes up to 10 active customers and vendors combined”
Archive a customer or vendor you no longer work with, or choose a paid plan in Plan & billing for unlimited. See customer and vendor limits.
“The Free plan includes up to 25 active products and services”
Archive an item you no longer sell, or choose a paid plan for an unlimited price list.
“You’ve used all 10 free receipt scans this month”
Type the details in yourself, or upgrade for more scans. Your count starts again next month. See scan a receipt.
“Your plan includes up to 3 active recurring invoices”
Pause or stop a schedule in Business settings → Automations, or choose Pro for unlimited. See recurring invoices.
“… is included with Pro and Business” (templates, your own form, exports, custom permissions)
That tool needs a bigger plan. What you already have stays readable. Compare plans in Plan & billing, or see compare plans.
“The Free plan is just for you” or “every seat is in use”
Your plan has no free team seats. Remove someone, cancel a pending invitation, or move to a bigger plan. See invite people to your team.
“This time is outside your business hours”
Pick another time, or book it anyway and add a short reason. Change your hours in Business settings → Business details.
“This time conflicts with another appointment”
Another appointment is already booked then. Refresh the calendar and choose another time.
“Invoice number … is already used by another invoice”
Each number can be used once. Type a different number, or leave the box blank to use the next one. See invoice numbers.
“Issued invoices are locked to keep your books right”
Use Edit as corrected draft, then void the original. See change, void or refund an invoice.
“This accounting period is closed”
That date is in a locked period. Date your correction in an open period instead.
“That email belongs to …”
You already have someone with that email. Open their record instead of adding a duplicate.
“That email already has an Intralyn login or a pending invitation”
Each team member needs their own email address. Use a different email, or cancel the old invitation first.
“Your paid plan still renews”
Before closing your account, cancel your paid plan in Plan & billing. See close your account.
“Your payment is being confirmed”
Stripe is finishing your payment. Refresh Plan & billing in a minute. You won’t be charged twice.