Troubleshooting
What common messages mean and how to fix them.
- Common messages and what to doWhat the messages you might see in Intralyn mean, and how to fix each one yourself.
- Something didn’t save, or looks out of dateMost of the time a quick refresh or retry fixes it. Intralyn never saves the same thing twice when you retry, so it’s safe to try again.
- Contact Intralyn supportMost answers are in this Help Center. If you’re still stuck, email admin@intralyn.com. We answer Monday–Friday, 9 a.m.–5 p.m. Central, excluding holidays.
- My payment failedIf your card is declined, your paid plan stays active while Stripe tries again. Update your card in Plan & billing to fix it.
Still stuck?
Email admin@intralyn.com and tell us what you were trying to do. We answer Monday–Friday, 9 a.m.–5 p.m. Central, excluding holidays.