PLANS & BILLING
My payment failed
If your card is declined, your paid plan stays active while Stripe tries again. Update your card in Plan & billing to fix it.
Steps
Open Plan & billing. You’ll see “Payment failed — update your card.”
Choose Update card. Stripe’s billing page opens.
Add a new card or update your card details, and confirm.
Stripe retries the payment. The message disappears once it goes through.
If it isn’t fixed
If the payment keeps failing, your business moves to the Free plan. Nothing is deleted: your records stay readable, and you can upgrade again at any time. See what happens when you downgrade.